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It’s not a big factory here at CandleOutlet.com, but we are growing and adding new items as fast as we can. If you are looking for something the old Candle & Gift Factory Outlet had...we are going back and recreating as much as possible. As we move along I’ll be posting new items, new scents and new features here, as well as our Facebookpage. Please contact usand let me know how we’re doing. Your feedback helps make CandleOutlet.com the best hand-made candle company around!
David M. - CandleOutlet.com Director
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Home > Terms and Conditions
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CandleOutlet.com., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CandleOutlet.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether CandleOutlet.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the CandleOutlet.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.
Please check your order immediately upon receipt. All claims must be reported to support@CandleOutlet.com within 10 calendar days upon receipt of goods. (Example: wrong item, wrong color, melting damage) To submit a claim, attach a digital image to your email, depicting the problem at hand. If unable to provide a photograph, you may ship us an 'in hands' sample of the product. All claims are processed by email. If you do not have an email you must contact CandleOutlet.com within the same 10 days for replacement or adjustment.
Upon confirmation of the problem, we will promptly reproduce the affected portion of the order and ship it to you via Fed-Ex Ground. Note that if the quantity to be replaced is LESS than 10% of the entire order, we reserve the right to process an instant credit for that amount rather than redoing that portion.
* Damage from shipping (crushed box or damage from external source MUST be reported to Fed-Ex at the time of delivery. This kind of damage is not warranted by CandleOutlet.com and must be reported to Fed-Ex for claim between you and Fed-Ex. |
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Shipping Time --
- * In an effort to give you the highest quality and freshest smelling candle, one that has not been sitting on a shelf for months, we make most of our candles at the time of order. This extends our shipping time, but we believe it gives you the finest enjoyment of our candle products. Selections of our most popular scents are kept in limited inventory. If ordered exclusively, those items ship in 2-3 business days, otherwise candles ship on average in 10 business days.
- FREE SHIPPING on every order. $50 Minimum purchase on all orders.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by CandleOutlet.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. |
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| Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Arizona. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, CandleOutlet.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CandleOutlet.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, CandleOutlet.com shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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Looking for the old Candle & Gift Factory? We have purchased the old company and rebuilt it as the new CandleOutlet.com in combination with our retail location Global Home. Same location, same great candles!
Global Home
2230 E. Indian School Rd.
Phoenix, AZ 85016
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